trust

Robot Shopping Assistants: How Emotional versus Rational Robot Designs Affect Consumer Trust and Purchase Decisions
Advancements in robotics and artificial intelligence are paving the way for retailers to employ physical robots in assisting consumers …
Ulrich Gnewuch, Leon Hanschmann, Carolin Kaiser, Rene Schallner, Alexander Maedche
Publisher Link ResearchGate Link
Understanding the impact of control levels over emotion-aware chatbots
Emotion-aware chatbots that can sense human emotions are becoming increasingly prevalent. However, the exposition of emotions by …
Ivo Benke, Ulrich Gnewuch, Alexander Maedche
DOI Publisher Link ResearchGate Link