Partners

In our research, we collaborate with a strong network of national and international partners from academia and industry. We aim to bring together different people with different skill sets and expertise to engage in innovative research projects and to strengthen the exchange between research and practice. Our partnerships can take various forms, including project-based collaboration, research scholarships, and publicly funded projects.

Our Academic Partners

logo kit
logo newcastle
logo kd2lab
logo fordigital

Our Industry Partners

hsag heidelberger services ag logo
sogedes logo
EnBW Logo
covexo logo

Publications

2018

  • Gnewuch, U., Morana, S., Adam, M. T. P., and Maedche, A. 2018. “‘The Chatbot is typing …’ – The Role of Typing Indicators in Human-Chatbot Interaction,” in Proceedings of the 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, CA, December 13, 2018. Download Publication
  • Gnewuch, U., Morana, S., Adam, M. T. P., and Maedche, A. 2018. “Faster Is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction,” in Proceedings of the 26th European Conference on Information Systems (ECIS 2018), Portsmouth, United Kingdom. Download Publication
  • Gnewuch, U., Morana, S., Heckmann, C., and Maedche, A. 2018. “Designing Conversational Agents for Energy Feedback,” in Proceedings of the 13th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2018), Chennai, India. Download Publication

2017

  • Gnewuch, U., Morana, S., and Maedche, A. 2017. “Towards Designing Cooperative and Social Conversational Agents for Customer Service,” in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Seoul, South Korea. Download Publication
  • Morana, S., Friemel, C., Gnewuch, U., Maedche, A., and Pfeiffer, J. 2017. “Interaktion Mit Smarten Systemen — Aktueller Stand Und Zukünftige Entwicklungen Im Bereich Der Nutzerassistenz,” Wirtschaftsinformatik & Management (9:5), pp. 42–51. Download Publication

Events

  • morana ux day
    Presentation at UX Day 2018 in Mannheim, Germany (https://ux-day.de/)
  • DMEXCO
    Presentation of the chatbot Massimo at DMEXCO 2018, together with sogedes.digital
  • hsag company event presentation
    hsag Company Event
  • european conference on information systems
    European Conference on Information Systems (ECIS) 2018, Portsmouth, UK
  • ux quick n dirty meetup
    UX Quick & Dirty Meetup, Karlsruhe, Germany
  • e-world 2018
    E-world energy & water, Essen, Germany
  • international conference on information systems icis 2017
    International Conference on Information Systems (ICIS) 2017, Seoul, South Korea
  • bemd jahreskongress 2017
    BEMD Jahreskongress 2017, Dortmund, Germany
  • desrist 2017 karlsruhe
    DESRIST 2017, Karlsruhe, Germany

Our Team

ulrich gnewuch

Ulrich
Gnewuch

Research Assistant

stefan morana

Stefan
Morana

Postdoctoral Researcher

jasper feine

Jasper
Feine

Research Assistant

alexander maedche

Alexander Maedche

Professor and Head of Research Group

Contact Us

Contact us

Chatbot Research

Karlsruhe Institute of Technology (KIT)
Institute of Information Systems and Marketing (IISM)
Research Group Information Systems and Service Design

Email: info@chatbotresearch.com

Fritz-Erler-Straße 23
76133 Karlsruhe
Germany

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