Social presence

The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots

Robo-advisors promise to offer professional financial advice to private households at low cost. However, the automation of financial …

Stefan Morana, Ulrich Gnewuch, Dominik Jung, Carsten Granig

Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction

A key challenge in designing conversational user interfaces is to make the conversation between the user and the system feel natural …

Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche