Computers are social actors

A Taxonomy of Social Cues for Conversational Agents
Conversational agents (CAs) are software-based systems designed to interact with humans using natural language and have attracted …
Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche
DOI Publisher Link ResearchGate Link
"The Chatbot is typing …" - The Role of Typing Indicators in Human-Chatbot Interaction
Chatbots have attracted considerable interest in recent years. A key design challenge to increase their adoption is to make the …
Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche