Publications

(2022). Designing Conversational Dashboards for Effective Use in Crisis Response. Journal of the Association for Information Systems (forthcoming).

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(2022). Towards Designing a Conversation Mining System for Customer Service Chatbots. Proceedings of the 43rd International Conference on Information Systems (ICIS 2022).

Publisher Link ResearchGate Link

(2022). The Impact of Conversational Assistance on the Effective Use of Forecasting Support Systems: A Framed Field Experiment. Proceedings of the 43rd International Conference on Information Systems (ICIS 2022).

Publisher Link ResearchGate Link

(2022). Knowledge Broker Bots in Enterprise Social Media: An Exploratory Study. Proceedings of the Twenty-First Annual Pre-ICIS Workshop on HCI Research in MIS.

ResearchGate Link

(2022). Exploring User Experience with a Conversational Agent to Treat Depression in Youth: A Think-Aloud Study. Proceedings of the Twenty-First Annual Pre-ICIS Workshop on HCI Research in MIS.

ResearchGate Link

(2022). Can Humanizing Voice Assistants Unleash the Potential of Voice Commerce?. Proceedings of the 43rd International Conference on Information Systems (ICIS 2022).

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(2022). Ladderbot—A conversational agent for human-like online laddering interviews. International Journal of Human-Computer Studies.

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(2022). Intrance: Designing an Interactive Enhancement System for the Development of QA Chatbots. Proceedings of the ACM on Human-Computer Interaction, 6, CSCW2, Article 308.

DOI Publisher Link ResearchGate Link

(2022). Conversation Mining for Customer Service Chatbots. Proceedings of the 6th International Workshop on Chatbot Research (CONVERSATIONS 2022).

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(2022). Validity of Chatbot Use for Mental Health Assessment: Experimental Study. JMIR mHealth and uHealth.

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(2022). BotOrNot: A Platform for Conducting Experiments with Undisclosed Chat Agents. Proceedings of Mensch und Computer 2022.

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(2022). Hybride Mensch-KI Service-Agenten. Smart Services. Forum Dienstleistungsmanagement, 63–77.

DOI Publisher Link ResearchGate Link

(2022). Designing Effective Conversational Repair Strategies for Chatbots. Proceedings of the 30th European Conference on Information Systems (ECIS 2022).

Publisher Link ResearchGate Link

(2022). Opposing Effects of Response Time in Human–Chatbot Interaction. Business & Information Systems Engineering, 64, 773–791.

DOI Publisher Link ResearchGate Link

(2022). Match or Mismatch? How Matching Personality and Gender between Voice Assistants and Users Affects Trust in Voice Commerce. Proceedings of the Hawaii International Conference on System Sciences.

(2022). Understanding the impact of control levels over emotion-aware chatbots. Computers in Human Behavior, 129, 107122.

DOI Publisher Link ResearchGate Link

(2022). Designing Personality-Adaptive Conversational Agents for Mental Health Care. Information Systems Frontiers.

DOI Publisher Link ResearchGate Link

(2022). On the Design of and Interaction with Conversational Agents: An Organizing and Assessing Review of Human-Computer Interaction Research. Journal of the Association for Information Systems.

DOI

(2022). Digital Assistants for Self-Regulated Learning: Towards a State-Of-The-Art Overview. Prooceedings of the 30th European Conference on Information Systems (ECIS 2022).

(2022). A Personalized Conversational Agent to Treat Depression in Youth and Young Adults – A Transdisciplinary Design Science Research Project. Proceedings of the 17th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2022).

DOI Publisher Link ResearchGate Link

(2022). A Framework of Personality Cues for Conversational Agents. Proceedings of the 55th Hawaii International Conference on System Sciences.

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(2021). Understanding Employee Responses to Software Robots: A Systematic Literature Review. Proceedings of the 42nd International Conference on Information Systems (ICIS 2021).

(2021). The Benefits and Caveats of Personality-Adaptive Conversational Agents in Mental Health Care. Proceedings of the 27th Americas Conference on Information Systems (AMCIS 2021).

(2021). Designing Multimodal BI&A Systems for Co-Located Team Interactions. Proceedings of the 29th European Conference on Information Systems (ECIS 2021).

(2021). Designing Conversational Dashboards for Effective Use in Crisis Response. Proceedings of the 29th European Conference on Information Systems.

(2020). Designing Multimodal BI&A Systems for Face-to-Face Team Interactions. Proceedings of the 19th Annual Pre-ICIS Workshop on HCI Research in MIS.

(2020). Designing Interactive Chatbot Development Systems. Proceedings of the 41st International Conference on Information Systems (ICIS 2020).

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(2020). Impact of Control Features on Human Autonomy and Trustworthiness of Affective Chatbots. Proceedings of the 4th International Workshop on Chatbot Research (CONVERSATIONS 2020).

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(2020). Chatbot-based Emotion Management for Distributed Teams: A Participatory Design Study. Proceedings of the ACM on Human-Computer Interaction, 4, CSCW2, Article 118.

DOI Publisher Link ResearchGate Link

(2020). A chatbot response generation system. Proceedings of the Conference on Mensch und Computer.

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(2020). Towards Design Principles for Trustworthy Affective Chatbots in Virtual Teams. Proceedings of the 28th European Conference on Information Systems (ECIS 2020).

(2020). The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure To Chatbots in Conversational Commerce. Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020).

Publisher Link ResearchGate Link

(2020). The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots. Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020).

(2020). Gender Bias in Chatbot Design. Proceedings of the 3rd International Workshop on Chatbot Research (CONVERSATIONS 2019).

DOI

(2020). Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study. Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2020).

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(2019). Designing a Chatbot Social Cue Configuration System. Proceedings of the 40th International Conference on Information Systems.

(2019). A Taxonomy of Social Cues for Conversational Agents. International Journal of Human-Computer Studies, 132, 138–161.

DOI Publisher Link ResearchGate Link

(2019). LadderBot: A Requirements Self-Elicitation System. 2019 IEEE 27th International Requirements Engineering Conference (RE).

DOI URL

(2019). The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance. Proceedings of the 14th International Conference on Wirtschaftsinformatik (WI 2019).

(2019). Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis. Proceedings of the 14th International Conference on Wirtschaftsinformatik (WI2019).

(2019). Designing and Implementing a B2B Chatbot: Insights from a Medium-Sized Service Provider in the Energy Industry. Proceedings of the 14th International Conference on Wirtschaftsinformatik (WI 2019). Industry Papers.

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(2019). Leveraging Machine-Executable Descriptive Knowledge in Design Science Research – The Case of Designing Socially-Adaptive Chatbots. Proceedings of the 14th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2019)..

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(2018). "The Chatbot is typing …" - The Role of Typing Indicators in Human-Chatbot Interaction. Proceedings of the 17th Annual Pre-ICIS Workshop on HCI Research in MIS.

(2018). Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction. Proceedings of the Twenty-Sixth European Conference on Information Systems (ECIS2018).

Publisher Link ResearchGate Link

(2018). Designing Conversational Agents for Energy Feedback. Proceedings of the 13th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2018).

DOI

(2017). Towards Designing Cooperative and Social Conversational Agents for Customer Service. Proceedings of the 38th International Conference on Information Systems (ICIS2017).