Designing Conversational Agents for Energy Feedback

Summary:
Reducing and shifting energy consumption could contribute significantly to a more sustainable use of energy in households. Studies have shown that the provision of feedback can encourage consumers to use energy more sustainably. While there is wide variety of energy feedback solutions ranging from in-home displays to mobile applications, there is a lack of research on whether and how conversational agents can provide energy feedback to promote sustainable energy use. As conversational agents, such as chatbots or voice assistants, promise a natural and intuitive user interface, they address the lack of consumer awareness of energy use and may have great potential for energy feedback. Together with our project partner hsag Heidelberger Services AG, we aim to:

  1. Analyze issues in the design of existing energy feedback solutions (e.g., apps) to derive design principles for conversational for energy feedback
  2. Design and evaluate conversational agents for energy feedback together with industry experts
    Related publications:

  • Gnewuch, U., Morana, S., Heckmann, C., and Maedche, A. 2018. “Designing Conversational Agents for Energy Feedback,” in Proceedings of the 13th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2018), Chennai, India. Download Publication

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