Consumer Interactions with LLM-based Robot Shopping Assistants

With advances in robotics and artificial intelligence (AI), consumers will increasingly find themselves interacting with robot shopping assistants instead of human employees. Together with our partners at the Nuremberg Institute for Market Decisions (NIM), we leverage the social robot “Furhat” (https://furhatrobotics.com/) and large language models (LLMs) such as ChatGPT to design robot shopping assistants and investigate their impact on human decision-making in sales dialogs.

Research Partner: Nuremberg Institute for Market Decisions (NIM) https://www.nim.org/